Support

Imprompt U — Last updated: 19 June 2026

Need help? Email alex@speakimpromptu.com and include your device, operating system, and a short description of the issue.

1. Contact

For support, billing questions, bug reports, or account help, contact alex@speakimpromptu.com.

2. Common Topics

Microphone permissions: Make sure microphone access is enabled in your device settings before starting a speaking session.
Subscriptions: iOS subscriptions are billed and managed by Apple. Android subscriptions are billed and managed by Google Play. Web subscriptions are managed through Stripe.
Restore purchases: If you already have an active mobile subscription, use the in-app Restore Purchase action.
Account deletion: You can delete your account in the app via Settings → Account → Delete Account, request deletion at speakimpromptu.com/delete-account, or email us.

3. What to Include in a Support Email

Your device type and OS version
Whether you are using iOS, Android, or web
What you expected to happen
What actually happened
Screenshots, if helpful

4. Billing and Refunds

For iOS purchases, refund requests must be handled by Apple. For Android purchases, refund handling follows Google Play policies. For web billing questions, email us at alex@speakimpromptu.com.

5. Legal

Account deletion: speakimpromptu.com/delete-account